Are you a client-focused professional who enjoys bringing structure, clarity and ownership to complex onboarding processes? At Briddge, we are looking for an Onboarding Associate who can guide new clients through their first phase with us and ensure a smooth, well-coordinated start across our services.

In this role, you are the main point of contact throughout the client onboarding process. You coordinate closely with different teams, monitor progress, keep communication clear and proactive, and ensure that each client experiences a smooth and seamless one-stop-shop service. You also contribute commercially by understanding client needs, identifying opportunities for additional services and supporting Briddge in building strong, long-term client relationships. In addition, you work closely with the Business Development team, supporting their activities by joining meetings with potential clients and occasionally participating in business development and networking events.

You will be responsible for guiding new clients through the onboarding phase, setting up services correctly and keeping all stakeholders aligned. You will monitor the services that need to be delivered, identify risks or delays early and work with colleagues across Briddge to find practical solutions.

You will build strong professional relationships with clients, understand their needs and advise them on how Briddge can support their business in the Netherlands and Europe. You will actively recognise commercial opportunities, introduce relevant services at the right moment and involve the right colleagues to follow up. You will also make sure client records, onboarding administration, billing information and budget-related details are complete and accurate.

Tasks and Responsibilities

• Coordinate the onboarding process for new clients and ensure services are set up correctly.
• Act as the main point of contact for clients during the start-up phase.
• Monitor progress, follow up on open actions and work with internal teams to resolve questions or delays.
• Maintain accurate client data, client profiles, administration and billing information.
• Build trust with clients through clear communication, regular contact and practical advice.
• Identify client needs and connect them to relevant Briddge services where appropriate.
• Recognize commercial opportunities and involve colleagues from the right service lines to support follow-up.
• Contribute to client retention and growth by strengthening the relationship during the onboarding phase.
• Support knowledge sharing, process improvement and cooperation between teams.
• Contribute to a smooth handover from onboarding to Client Management.

What we’re looking for?

You take ownership of your work, communicate clearly and keep a strong overview of progress, deadlines and agreements. You enjoy working with different teams and know how to create clarity for clients and colleagues. You are accurate, service-minded and comfortable identifying improvements in existing processes.

You can balance client needs with internal processes and business priorities. You remain professional when situations are complex, and you help move matters forward by asking the right questions, following up on actions and coordinating the next step. You have commercial awareness and know how to discuss additional client needs in a natural, service-led way.

• Education at HBO or WO level, preferably in a financial or legal field.
• At least 3 years of relevant work experience in client onboarding, client management, business services, legal, financial or comparable professional services environment.
• Experience with client contact in a commercial or advisory environment.
• Current knowledge of relevant legislation and regulations, or the ability to quickly build this knowledge.
• Strong planning and coordination skills, with the ability to manage multiple stakeholders and priorities.
• Excellent verbal and written communication skills in English.
• Good knowledge of Microsoft 365, Office apps and digital tools.
  
  

A certificate of conduct (VOG) is required for the position, and an assessment and reference check is also part of the application procedure.

What we offer

You will join a professional and international environment where client service, quality and cooperation are important. You will work closely with colleagues across different specialisms and play a visible role in the first phase of the client relationship.

This role gives you the opportunity to combine client contact, coordination, process improvement and stakeholder management in a position with clear ownership and impact.

At Briddge, we value our employees and offer an engaging and supportive work environment that values collaboration and innovation. We can offer you a comprehensive benefits package, including;

• Competitive salary
• Performance-based year-end bonus
• Retirement savings plan
• Working from home allowance
• Telephone allowance
• Commuting cost reimbursement
• Urban Sports Club Membership
• Collective health insurance
• Professional development opportunities and continued legal education support
• Flexible work arrangements and a very positive work-life balance
• A vibrant and inclusive company culture that encourage innovation and growth
  
  

If this role matches your experience and the way you like to work, we would be happy to hear from you. Please send your application and CV to recruitment@briddge.com, and our recruiter Pascal van Dam will contact you about the next steps.